Supercharge your MSP Business with AI Voice Assistants
Aiva IQ is a platform for creating AI voice assistants for your MSP business and clients.
Aiva IQ is a platform for creating AI voice assistants for your MSP business and clients.
Here are a few things that Aiva IQ's AI voice assistants can do for your business.
The assistant can gather information from your callers and create tickets in your ticketing system.
The assistant can speak in French and English, with local accents (looking at you, Québec).
The assistant is available 24/7, 365 days a year, to help your customers. It can also handle multiple calls at the same time.
The assistant can send SMS notifications to your oncall technicians when a ticket is created, with a summary of the ticket.
The assistant can answer questions using a knowledge base provided by your organization.
The assistant can be offered to your clients, giving them a 24/7 AI voice assistant to answer calls, get and summarize the caller's intent, and notify them about the call.
The assistant can recognize callers via caller ID, and use the caller's name in the conversation.
The assistant will analyze tickets and suggest steps to solve them based on your knowledge base and previous similar tickets.
Reduce the time spent on the phone with your customers. Get your 24/7 AI Voice Assistant working for you.